Logo of ARPPA Technologies, a leading company in remote care solutions

OPERATION OF THE TERMINAL

Call Operation Process of a Call

The call operation process is divided into three different phases:

1

BEFORE THE CALL

Call Operations - Step 1

Service Screen

The call starts when the user touches the Screen of the Terminal.

2

DURING THE CALL

Call operation - step 2 - Screen with operator

Connected Screen

Once the connection is established, the Agent appears on the screen and begins to serve the customer, thus facilitating the interaction between both parties.

3

AFTER THE CALL

Call operation - step 3 - closing screen

Logout Screen

After finishing the call, the session is closed, allowing the user to continue with their usual activities.
  • During the call, the customer can:
  • Make payments in cash, card or contactless.
  • Print information.
Device 1 - cash payment - call operation
Device 2 - card payment - call operation
Device 6 - Printing - Call Operation

ARPPA SYSTEM

Call Operation

  • The agents know in real-time the location from where the call is being made, which allows us to personalise the services for each area or user.

  • WITH ARPPA TRANSPORT:

    Any service operation can be carried out, whether for a ticket sale, changes, cancellation or timetable information. This also allows sales operations to be carried out with cash or a physical payment card.
ARPPA-RENFE Terminal

  • WITH ARPPA BANKING:

    An agent can carry out up to 70 operations that are traditionally carried out at ATMs or over the counter, at a single location. After verifying the user's identity, they can make account deposits, cash withdrawals, transfers, pay fees, etc., without having to interact with any complex menu.
Arppa Banking Terminal

  • WITH ARPPA LOCAL GOVERNMENT:

    Officials can interact in real-time from a single location and resolve a wide range of citizen´s needs. From the terminals it is possible to provide forms, pay bills and scan documentation, thus facilitating the process for all parties.
Public Administration Harppa - Principality of Asturias

ARPPA is Faster Accessible Easier

Logo of Renfe, ARPPA Technologies' client in remote service solutions
Logo of Alsa, ARPPA Technologies' client in remote customer service solutions
Logo of Mobility ADO, ARPPA Technologies client in remote care solutions
Logo of Avanza, ARPPA Technologies client in remote care solutions
Logo of Samar, ARPPA Technologies client in remote care solutions
Logo of Fred Olsen, ARPPA Technologies' remote care solutions client
Logo of Seat Mo, ARPPA Technologies' client in remote care solutions
Logo of Liberbank, ARPPA Technologies' client in remote customer service solutions
Logo of the Principality of Asturias, ARPPA Technologies client in remote care solutions
en_GBEN
en_GBEN es_ESES caCA fr_FRFR de_DEDE it_ITIT pt_PTPT pt_BRBR
Skip to content