ARPPA TERMINALS

Leaders in Remote Agents

ARPPA devices are remote-assisted terminals designed as service points in which an agent attends to users individually, in a secure and confidential environment, in accordance with the nature of the service.

ARPPA allows two people, the user and a remote agent, to see each other and converse naturally through a screen, similar to how they would normally in person.

The agents delivering the service are all real people (not avatars).
The ARPPA operator carries out all operations requested by the customer (the terminal is 100% “piloted” by the agent, i.e. the customer does not need to do anything).
The terminal does not take up excessive space and can be installed in any location.
ARPPA Technologies is responsible for the design and manufacture of the terminals, which are completely adapted to the needs of the client and the service, including people with disabilities.
Solution suitable for people with physical, visual, hearing disabilities, as well as for the elderly.

TYPE OF ARPPAS

Banking
Sector

These terminals offer maximum reliability and functionality, including important improvements derived from the experience acquired with our clients, among which the following stand out:

The incorporation of a contactless card reader.
Collection and return of change in banknotes and coins (payment of fees, transfers...)
Large change capacity for coins and banknotes (larger hoppers).
Excellent sound (automatic increases according to the surrounding noise, echo elimination), and resolution and image quality.
High security safe and bank locks (approved for installation in bank offices and other public places).
Possibility to locate ARPPA anywhere: operation both indoors and outdoors.

SERVICES

Banking
Sector

For informational and non-limiting purposes, some of the banking services that can be performed with ARPPA Banca terminals are listed below.

Credit operation to an account using a passbook.
Credit operation to an account without using a passbook.
Cash withdrawal without using a savings passbook.
Update Mag Strip.
Inform about the loss of a passbook.
Transfer of cash.
Query/Print existing payee details.
Query/Print recent movements.
Print statement.
Print duplicate of any payment made.
Transfer of funds.
Make a duplicate credit/debit card.
Request a new PIN number.
…and up to 70 regular banking operations in the offices.

TYPE OF ARPPAS

Mobility Sector

ARPPA Transport Terminals are an alternative to ticket sales offices. ARPPA is able to offer all services provided without the need to have physical employees on-site. A customer approaches a terminal and touches the screen to open a session between them and an agent, who is remote, but both see and hear each other (our solution is also suitable for people with any type of disability: blind, deaf or in a wheelchair, and we have obtained certifications in this regard). The customer does not have to navigate any menu or do anything: everything is done by the agent and they are the ones who control the terminal and control all the devices incorporated in the equipment.

In 2023, following a contract signed with Renfe Viajeros, ARPPA has installed terminals for the provision of remote assistance service in stations (ARES) with a network of over 160 terminals located in train stations distributed throughout the Spanish territory. These offer the ability to provide complete information and transactions efficiently and effectively.

Some of the possible activities that can be carried out include:

Route and Schedule Information:

The terminals can provide updated information on public transport routes, bus schedules, trains, subways, trams, etc.
Purchase and Top-up Tickets:

Users can buy public transport tickets directly from the terminal, as well as top-up transport cards such as for metro or bus cards.
Fare and Discount Enquiries:

The terminals can display information about public transportation fares, as well as any discounts available for different user groups, such as students, senior citizens, large families, etc.
Trip Planning:

Users can use the terminals to plan their trips using public transport, obtaining information about the best routes and connections available.
Service Notifications and Alerts:

Terminals can display important notifications about service interruptions, route changes, special schedules and special events that affect public transport, etc.

TYPE OF ARPPAS

Local Government

ARPPA terminals for Local Government Services provide comprehensive attention for citizens. Through our terminals, civil servants can interact in real-time from a single location and resolve a wide range of citizen issues. From these terminals it is possible to scan and print documents, thus facilitating the process for users.

Some of the possible activities that can be carried out include:

Administrative Procedures:

Citizens can carry out a series of administrative procedures, such as requesting official documents (for example, registration certificates, birth certificates, criminal records, etc.) or carrying out procedures related to social security, finances, among others.
Payment of Fees and Services:

ARPPA terminals can facilitate the payment of municipal taxes, traffic fines, local taxes, utility bills, such as water or electricity, among others.
Public Information Consultation:

Citizens can access relevant public information, such as public transportation schedules, locations of government offices, local regulations, cultural events, among others.
Assistance and Guidance:

The terminals can provide assistance and guidance on available public services, as well as information on how to carry out specific procedures.
Requests for Services:

Citizens can submit requests for public services, such as construction licenses, registrations in public registries, requests for social services, among others.
Tourist Information:

In tourist areas, ARPPA terminals can provide tourist information about places of interest, cultural activities, restaurants, hotels, among other relevant information.
Education and Training:

The terminals can offer information about education and training programs, as well as facilitate access to online courses, enrolment in educational centres, scholarships, etc.

ARPPA TERMINALS

Leaders in Remote Agents

TYPE OF ARPPAS

SERVICES

TYPE OF ARPPAS

Mobility Sector

TYPE OF ARPPAS

Local Government

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