{"id":1617,"date":"2024-06-23T20:53:38","date_gmt":"2024-06-23T20:53:38","guid":{"rendered":"https:\/\/arppatechnologies.com\/?page_id=1617"},"modified":"2024-09-17T14:47:43","modified_gmt":"2024-09-17T14:47:43","slug":"inteligencia-artificial","status":"publish","type":"page","link":"https:\/\/arppatechnologies.com\/en\/artificial-intelligence\/","title":{"rendered":"Artificial Intelligence"},"content":{"rendered":"
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ARPPA SYSTEM<\/a><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Artificial Intelligence<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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  • ARPPA uses artificial intelligence technology to analyse the user experience and level of satisfaction during service provision, using a variety of advanced techniques:<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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      IDENTIFICATION OF PEOPLE:<\/h3> The technology used allows us to detect the number of people present in the image, as well as estimate their gender and approximate age.




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        AUDIO AND VIDEO ANALYSIS: <\/h3> An analysis of the audio extracted from the videos is carried out to identify elements that may affect the quality of the conversation, such as background noises, music or unintelligible voices.


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          INTERACTION EVALUATION: <\/h3> The duration of speaking turns, pauses, response time and overlaps during the conversation are calculated, providing valuable information for service quality analysis.


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            NATURAL LANGUAGE PROCESSING (NLP):<\/h3> Using NLP technology, ARPPA can extract more than 20 types of entities and more than 100 different intentions from the transcribed text, such as service contracting requests, complaints, returns, alerts about technical incidents, among others. In addition, a sentiment analysis of the text is performed, providing a score between 0 (very negative) and 10 (very positive) depending on the language and expressions used. This integration of artificial intelligence not only improves the quality of the service offered by ARPPA, but also allows for a deeper understanding of user needs and preferences, thus facilitating a more\u00a0personalised and satisfying experience. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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            ARPPA SYSTEM Artificial Intelligence ARPPA uses artificial intelligence technology to analyze the user experience and their level of satisfaction during the provision of the service, using a variety of advanced techniques: PERSON IDENTIFICATION: The technology used allows the detection of the number of people present in the image, as well as estimating their gender and [\u2026]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1617","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/arppatechnologies.com\/en\/wp-json\/wp\/v2\/pages\/1617","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arppatechnologies.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arppatechnologies.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arppatechnologies.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/arppatechnologies.com\/en\/wp-json\/wp\/v2\/comments?post=1617"}],"version-history":[{"count":0,"href":"https:\/\/arppatechnologies.com\/en\/wp-json\/wp\/v2\/pages\/1617\/revisions"}],"wp:attachment":[{"href":"https:\/\/arppatechnologies.com\/en\/wp-json\/wp\/v2\/media?parent=1617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}