Accessibility

Name: Arppa Technologies
Address: C\ LLano Ponte nº28 bajo, Oviedo, Asturias, 33011, España
Telephone: +34 985 20 56 51

ARRPA is accessibility

ACCESSIBILITY

VOICE GUIDE:

Our ARPPA system allows agents to see and hear the customer at all times, guiding them by voice throughout the entire service. This functionality guarantees a clear and effective communication, facilitating a fluid and uninterrupted experience for the user.
EASILY LOCATABLE DEVICES:

The devices integrated into the terminal are numbered in Braille to facilitate their identification and location. This feature improves accessibility for visually-impaired users, ensuring they can identify and use devices easily and efficiently.
ABSENCE OF MENUS:

With ARPPA, the user does not need to make any selections from a complex menu of options. Our agents take care of the entire process, from the beginning to the end of the interaction. This eliminates complexity and any possible confusion for the user, ensuring a hassle-free and fully service-oriented experience.

ACCESSIBILITY

SUBTITLES:

ARPPA offers the possibility of transcribing the conversation in real-time on the screen, providing subtitles that facilitate understanding for people with hearing difficulties or in a noisy environment.
TOUCH KEYBOARD:

Our system includes the option to launch an on-screen touch keyboard, allowing for a more fluid and personalised interaction according to the user's needs.
SIGN LANGUAGE:

Alternatively, we have staff competent in sign language. This ensures effective communication for users who prefer or need to use this communication method.
ADJUSTABLE VOLUME:

The volume of the device is adaptable and adjustable, allowing it to be adjusted to the noise levels of each environment and the specific needs of the user. This adjustment can be controlled remotely by the operator, guaranteeing a comfortable and personalised listening experience.

ACCESSIBILITY

SERVICE FOR WHEELCHAIR-BOUND CUSTOMERS:

ARPPA terminals can be configured to guarantee the comfort and accessibility for people in wheelchairs, especially the terminal with the counter-top format. This functionality ensures that all users, regardless of their mobility needs, can interact comfortably and effectively with the system.
EASE OF USE:

The design of ARPPA terminals is characterised by its simplicity and ease of use. However, for those users who may still have doubts, we offer the possibility of launching explanatory videos on the use of the different devices. These additional features ensure a hassle-free experience and allow users to quickly familiarise themselves with the system.

ACCESSIBILITY

Accessibility for elderly people:
At ARPPA, we understand the importance of making our services accessible to all customers, including those who are elderly. Therefore, we have developed a series of features and services specifically designed to ensure a comfortable and easy-to-use experience for this group of users:

ERGONOMIC AND ACCESSIBLE DESIGN:

Our terminals are designed with an intuitive and easy-to-use interface, with large, clear buttons, as well as an ergonomic design that makes it easy to use for older people.
PERSONALISED ASSISTANCE:

Our agents are trained to provide personalised and compassionate care to seniors, ensuring they feel comfortable and safe during every interaction.
MULTI-CHANNEL SUPPORT:

We offer multiple contact and support options, including telephone support, online chat and explanatory videos, to help seniors familiarise themselves with our services gradually and without any stress.
ADAPTABILITY AND FLEXIBILITY:

Our system adapts to the individual needs of each user, allowing personalised adjustments of volume, contrast and font size to ensure an optimal experience.
TRAINING AND RESOURCES:

We provide educational and training resources, such as video tutorials and step-by-step guides, to help seniors learn to use our services independently and safely.
SOCIAL COMMITMENT:

At ARPPA, we are committed to making technology accessible to everyone, including seniors, and we are constantly working to improve and expand our accessibility options to ensure no one is left behind.