ARPPA System Advantages

Reduces costs or waiting times, among many other advantages.

Improves the quality of service to users.

SHORTER WAITING TIMES

Faster response time:

ARPPA guarantees a speed of service greater than that offered through the in-person modality. By optimising processes and utilising advanced technology, users experience faster and more efficient response times, significantly improving their experience.

Total schedule flexibility:

The ARPPA system offers total flexibility in terms of opening hours. It allows you to expand the service by increasing the hours of service or the number of customer service points at a minimum cost. This gives organisations the ability to adapt to changing market needs and offer a more comprehensive and accessible service to their customers.

QUALITY AND CONTROL IMPROVEMENT

Real-time monitoring:

ARPPA offers the ability to monitor all sessions in real-time, allowing clients to verify the quality of care according to defined parameters and established procedures. This functionality allows for continuous monitoring and constant improvement in the user experience.

Standardisation and rigour:

Standardisation and rigour are promoted in the training of agents, which facilitates their preparation and ensures compliance with established procedures. This practice contributes to maintaining a high level of consistency and quality in the service offered.

Control:

Through our Web Service, contracting entities have access to a wide variety of information about the terminals, the service delivered, as well as a powerful statistical control system. This provides them with a complete and detailed view of any operation, allowing clients to make informed decisions and optimise system performance.

Data protection:

ARPPA implements robust security measures to ensure the protection of all sensitive data. This includes encryption practices, security protocols, and access controls designed to safeguard the confidentiality and integrity of user information.

QUALITY OF CARE

Satisfaction:

ARPPA significantly improves the user experience by providing a fast and efficient service, while maintaining the same level of treatment that they would receive in-person. This combination of speed and quality of service contributes to a higher user satisfaction and strengthens the relationship with the company.

Maximum acceptance:

Our ARPPA system guarantees maximum acceptance by users, since they do not have to do anything. Our agents take care of the entire process, from start to finish, eliminating any potential complications or inconveniences for the user.

Human focus:

Despite being an advanced technology, ARPPA is not limited to being a simple machine. Behind every interaction there is a real person assisting the user. All sessions are closely supervised to ensure excellent customer care at all times. This human yet personalised approach reinforces user trust and ensures a positive experience in every interaction.

COST REDUCTION

Costs:

ARPPA offers the ability for a remote agent to operate multiple user service points, guaranteeing a uniform level and quality of service at all of them. This is achieved through a standardised service style, which allows resources to be optimised and maintain consistency in the user experience.

Service:

Remote agents have the ability to carry out administrative procedures in the same way that in-person staff would do, regardless of their physical location and according to service demand. This provides significant flexibility and the ability to adapt to changing business or customer needs.

OPEX versus CAPEX approach:

ARPPA offers a business model based on operating expense (OPEX) instead of capital expense (CAPEX), which means that customers can pay for the service as they use it, without requiring an initial investment. This approach eliminates the financial burden associated with infrastructure acquisition and allows organisations to adapt more nimbly to market fluctuations and operational needs.