ARPPA AGENTS

Personalised Attention

ARPPA is a comprehensive system that is not limited to providing a technological solution, but also provides a human team specialised in providing a completely personalised customer service, duly trained both in regards to the peculiarities of the ARPPA system and the service provided.

The agents pilot the ARPPA terminal throughout the entire service, with the user not having to carry out any operation or select from a complex menu. By having a person on the other side of the screen, the general rejection of elderly users towards automated systems and technological solutions is avoided.
Agents can also access the information systems through remote desktop or web applications, so that in no scenario will data be stored on equipment owned by ARPPA Technologies. Additionally, active and passive monitoring of the agents' activity is carried out, thus guaranteeing maximum security in the processing of information and excellence in customer service.

ARPPA AGENTS

Service Quality

In order to monitor the quality of the service provided by ARPPA agents, the system incorporates customer satisfaction surveys, which are launched by the operators after the completion of each service. This information is duly recorded and processed for statistical and quality purposes.

The information collected is meticulously recorded and analysed in order to continually improve our quality standards.
All sessions are recorded to allow detailed review and implementation of corrective measures in case of deviations.
This approach not only demonstrates our commitment to excellence in customer service, but also allows us to maintain a transparent and trusting relationship with those who rely on us for their communication and support needs.

ARPPA AGENTS

Personalised Attention

+20 YEARS

A+

ARPPA AGENTS

Service Quality

ARPPA is Faster Accessible Easier